RETURN POLICY

What are the conditions to return a product?

Before returning an item, please read through our Return Policy on this page, to make sure your item is eligible for return. You have 3 calendar days after item delivery to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling Customer Service at the 01799004433.Returns are easy. Simply follow the 6 steps stated below: 

1. Check if your product meets all requirements.

2. Call customer service of lossnai.com

3. Either drop the product in our office, or appoint a rider when you call customer service.

4. Your return will go through quality check.

5. If validated, you will get refunded.

How much time do I have to return a product?


Items sold on lossnai.com can be returned within a period of 3 days from delivery date, provided they are eligible for return. Example: If I received my product on the 5th, I have until the 8th to contact Customer Service. Customer Service agents are available from 9:00 am – 09:00 pm, 6 days a Week.

Note: You have 1 days from the day you received your purchase to call lossnai.com to initiate your return. Past this date, unfortunately, we do not accept returns. If the nature of your complaint refers to damages, we advise you to check if your product has a warranty, and contact the manufacturer if it does.


 

How to request a return?

 

Contact Customer Service support@lossnai.com to confirm that your product is eligible for return. We will explain to you the return procedure, and either arrange pick-up, or confirm the nearest service provider location where you can drop-off the product.

Please be prepared to give the following pieces of information:

1. Your order number.

2. The reason for the return.

3. The method of refund that you would like and the necessary information associated.

4. Where and when the product should be picked-up

Note: For pick-ups, we will make 1 attempts to pick-up the product. However, past this, we will cancel the return procedure and you will not be able to return your product to us anymore.

 

How do I send my product to lossnai.com? How much will it cost me?

 

Our customer service will arrange for pick-up the product from your address, free of shipping costs. 

 

Once my product is received by lossnai.com, what are the checks being done?

 

Once your product is received, your product will be checked by our Quality Check team. We will make sure that your product meets all the requirements for a return as stated in our policies. 

 

How long does the validation or invalidation of the refund take?

 

This quality evaluation process may take about 2 business days. Once completed, we will send you an e-mail or call you to give you the result of the evaluation. 

 

Can I request a replacement rather than a refund?

 

If you prefer to replace your product, just let Customer Service know and we will call you as soon as your initial product has been received, and we have looked into availability of the replacement product. If you choose a refund voucher, you can also use it to buy a similar product on lossnai.com yourself. 

 

If my returned product is not validated for return, how am I informed?

 

If your return is invalid, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item. 

Note: We will make 1 attempts to return the product to you. However, after this, we will cancel the return procedure and we will keep the product with us for a maximum of 5 days.


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